CrownSlots Casino Privacy Policy

At CrownSlots Casino, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access and use our platform at https://crownslots.com. We are committed to handling your data with transparency and in full compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the Canadian Personal Information Protection and Electronic Documents Act (PIPEDA). By creating an account and using our services, you acknowledge that you have read and understood this policy.

CrownSlots Casino is operated by Metlait SRL, a company registered under the laws of Costa Rica, with company registration number 3-102-911867, registered address at El Guayaval, Residencial La Campina Casa Numero Q-11, Cartago, El Guarco, Tejar, 30801, Costa Rica. We hold an e-gaming licence No. 0000064 issued by the Tobique Gaming Commission (Neqotkuk / Maliseet Nation, Canada).

Information We Collect

When you register and interact with our CrownSlots online casino, we may collect the following categories of personal information:

Personal Identification Data

• Full name, date of birth, and nationality
• Email address, phone number, and postal address
• Government-issued identification documents for verification purposes
• Payment and financial information, including card numbers, e-wallet details, and bank account information

Technical and Usage Data

• IP address, browser type, and operating system
• Device identifiers and connection data
• Pages visited, time spent on site, and game activity logs
• Login timestamps and session data related to your CrownSlots login activity
• Cookies and similar tracking technologies (see our Cookie section below)

Communication Data

• Messages sent to our support team via live chat or email at support@crownslots.com
• Responses to surveys, promotional communications, and feedback forms
• Consent records, including your opt-in for promotional emails and SMS required for certain offers

How We Use Your Information

We use the data we collect for the following purposes at our CrownSlots Casino:

• To verify your identity and comply with our Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations
• To process deposits, withdrawals, and manage your account in supported currencies including EUR, USD, CAD, AUD, NZD, NOK, and various cryptocurrencies
• To provide and personalise your gaming experience across our 8,900+ game library
• To administer bonuses, loyalty rewards, and promotions under the Crown Route programme
• To monitor gameplay for responsible gambling purposes and to enforce our Terms and Conditions
• To send you important account notifications, security alerts, and, where you have consented, promotional communications
• To investigate fraud, prevent abuse of our bonus system, and ensure platform security
• To comply with our legal and regulatory obligations under our licence from the Tobique Gaming Commission

Legal Basis for Processing

We process your personal data on the following legal grounds, in accordance with GDPR and PIPEDA requirements applicable to our CrownSlots Casino operations:

• Contractual necessity — processing required to deliver our services to you, including account management and payment processing
• Legal obligation — data we are required to retain and process to comply with anti-money laundering laws, licensing conditions, and tax regulations
• Legitimate interests — fraud prevention, security monitoring, and improving our platform
• Consent — where you have explicitly opted in, such as for marketing communications or the Weekly Live Cashback promotional eligibility

Cookies and Tracking Technologies

Our CrownSlots Casino website uses cookies and similar technologies to ensure proper functionality, analyse traffic, and personalise your experience. We use the following types of cookies:

• Essential cookies — necessary for the site to function, including session management and crownslots casino login authentication
• Analytical cookies — help us understand how players use our platform so we can improve performance
• Marketing cookies — used to deliver relevant promotions and track the effectiveness of our campaigns
• Preference cookies — remember your settings, language selection, and display preferences

You may manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our platform.

Data Sharing and Disclosure

We do not sell your personal data to third parties. However, we may share your information in the following circumstances:

• Service providers — payment processors, identity verification services, game studios, and IT infrastructure partners who assist us in operating CrownSlots Casino
• Regulatory authorities — the Tobique Gaming Commission and other competent authorities where disclosure is required by law
• Fraud prevention agencies — to protect the integrity of our platform and our players
• Business transfers — in the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity

All third parties we engage are required to handle your data securely and in accordance with applicable data protection legislation.

Data Retention

We retain your personal data for as long as your account is active and for a period thereafter as required by law or our regulatory obligations. In most cases, we are required to retain financial and identity records for a minimum of five years following the closure of your account. Where data is no longer needed, we securely delete or anonymise it.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data held by us at CrownSlots Casino:

• Right of access — you may request a copy of the personal data we hold about you
• Right to rectification — you may ask us to correct inaccurate or incomplete data
• Right to erasure — in certain circumstances, you may request that we delete your personal data
• Right to restriction — you may ask us to limit the processing of your data in specific situations
• Right to data portability — you may request your data in a structured, machine-readable format
• Right to object — you may object to processing based on our legitimate interests or for direct marketing purposes
• Right to withdraw consent — where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please contact us at support@crownslots.com. We will respond to your request within the timeframes required by applicable law.

Security Measures

We implement industry-standard technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These include SSL encryption for all data transmitted through our platform, secure storage of sensitive documents, and restricted internal access controls. Despite our best efforts, no online platform can guarantee absolute security, and we encourage you to use strong passwords and keep your crownslots login credentials confidential.

Restricted Countries and Geographic Compliance

Our services are not available in a number of jurisdictions. We do not knowingly collect personal data from individuals located in restricted territories, including but not limited to the United States, United Kingdom, France, Spain, and many others listed in our Terms and Conditions. The use of VPNs or other tools to circumvent geographic restrictions is strictly prohibited and may result in account suspension and confiscation of funds. If we determine that a player is accessing our CrownSlots platform from a restricted jurisdiction, we reserve the right to close the account and void any associated balances.

Children's Privacy

Our services are strictly intended for adults aged 18 or over. We do not knowingly collect personal data from minors. If we become aware that a person under the legal gambling age has registered an account, we will immediately close the account and delete any associated personal data. If you believe a minor has accessed our platform, please contact us immediately at support@crownslots.com.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will notify you via email or a prominent notice on our website. We encourage you to review this policy periodically. Your continued use of CrownSlots Casino following any update constitutes your acceptance of the revised terms.

Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please do not hesitate to reach out to us. Our support team is available 24/7 via live chat on our website, or you can email us directly at support@crownslots.com. For affiliate-related enquiries, please contact us at affiliates@crownslots.com. We are committed to resolving any privacy concerns promptly and transparently.