CrownSlots Casino Terms and Conditions

Welcome to CrownSlots Casino. By accessing or using our website at https://crownslots.com, registering an account, or participating in any of our games, promotions, or services, you agree to be bound by these Terms and Conditions. We encourage you to read this document carefully before proceeding. If you do not agree with any part of these terms, you must not use our platform. These Terms and Conditions constitute a legally binding agreement between you and Metlait SRL, the operator of CrownSlots Casino.

1. About Us

At CrownSlots, we are operated by Metlait SRL, a company incorporated under the laws of Costa Rica, with company registration number 3-102-911867. Our registered address is El Guayaval, Residencial La Campina Casa Numero Q-11, Cartago, El Guarco, Tejar, 30801, Costa Rica. We hold an e-gaming licence No. 0000064, issued by the Tobique Gaming Commission (Neqotkuk / Maliseet Nation, Canada). Our crownslots online casino platform has been operating since 2023, offering a secure and licensed gaming environment to eligible players across our target markets.

2. Eligibility and Registration

2.1 Age and Legal Requirements

To register and play at Crown Slots Casino, you must meet the following conditions:

• You must be at least 18 years of age or the legal gambling age in your jurisdiction, whichever is higher.
• You must be a resident of a country where online gambling is legally permitted.
• You must not be acting on behalf of another person or using someone else's payment details.
• You must provide accurate, complete, and truthful registration information at all times.

2.2 Restricted Jurisdictions

We do not accept players from a large number of jurisdictions. At CrownSlots, we are unable to offer our services to residents of countries including, but not limited to: the United States, the United Kingdom, France, Spain, Germany, Australia's external territories, China, India, Iran, North Korea, Turkey, Ukraine, and approximately 190 countries and territories in total. You are solely responsible for ensuring that online gambling is legal in your jurisdiction before registering. We reserve the right to close accounts and void winnings if it is discovered that a player has registered from a restricted country.

2.3 Account Rules

Our CrownSlots Casino platform operates on a strict one-account-per-player policy. Only one account is permitted per person, household, IP address, email address, telephone number, payment method, and device. Duplicate accounts will be terminated and any associated winnings confiscated. We do not operate as a no account casino — registration is mandatory before any gameplay or bonus claims.

3. Prohibited Use of VPN

The use of VPNs, proxies, or any other technology to bypass our geographic restrictions is strictly prohibited at Crown Slots. If we detect that a player is using such tools to circumvent our regional blocks, we reserve the right to suspend the account, void all associated winnings, and confiscate any funds obtained through such means. You agree not to misrepresent your location when using our services.

4. Deposits and Withdrawals

4.1 Deposit Methods and Limits

At CrownSlots, we accept a wide range of payment methods including Visa, Mastercard, Skrill, Neteller, Paysafecard, MuchBetter, MiFinity, Flexepin, ecoPayz, AstroPay, Bank Transfer, Siru Mobile, Interac, CoinsPaid, and cryptocurrencies including BTC, ETH, LTC, DOGE, XRP, USDT, and TRX. Our supported fiat currencies are EUR, USD, CAD, AUD, NZD, and NOK. Minimum deposit amounts vary by currency and method, starting from EUR 20 / USD 20 / AUD 30 / CAD 30 / NZD 30 / NOK 200. A flat maximum deposit ceiling of EUR 5,000 applies across all listed payment methods.

4.2 Withdrawal Methods and Limits

Our Crown Slots withdrawal options include Visa, Mastercard, Bank Transfer, Skrill, Neteller, Paysafecard, MuchBetter, and MiFinity. The minimum withdrawal is EUR 30 (or equivalent in fiat) and the crypto equivalent of EUR 35 at the time of the request, as determined by the Coinbase Converter. Bank transfer withdrawals carry a minimum of EUR 500. We apply the following withdrawal limits:

• Daily limit: EUR/USD/CAD/AUD/NZD 5,000 or NOK 50,000 equivalent
• Weekly rolling limit: EUR/USD 7,000 or NOK 70,000 equivalent, resetting 7 days from the first cashout and on the 1st of each month
• Monthly limit: EUR/USD/CAD/AUD/NZD 20,000 or NOK 200,000 equivalent, resetting on the 1st of each month
• Maximum single withdrawal: EUR 5,000 per method

Requests exceeding these limits will be processed in instalments. Progressive jackpot wins are paid in full and are exempt from standard withdrawal limits. No-deposit bonus funds are capped at EUR 50 upon withdrawal, even after wagering requirements are satisfied.

4.3 Processing Times

At CrownSlots Casino, we aim to process all withdrawal requests within 72 hours of approval. Instant payouts apply to Visa, Mastercard, Skrill, Neteller, Paysafecard, MuchBetter, and MiFinity. Bank transfers take 1–3 banking days. We charge no fees on any withdrawal method. Refund requests are handled separately and processed within 5–7 banking days from approval. We require every deposit to be wagered at least once before a withdrawal can be processed, even where no bonus is active.

5. Bonuses and Promotions

5.1 Welcome Bonus Package

Our CrownSlots bonus welcome package is a three-stage deposit offer totalling 390% up to EUR 3,700 plus 175 Free Spins. Each stage must be claimed separately and can only be used once per player. The stages are as follows:

• First Deposit: 125% up to EUR/USD 1,000 (AUD/CAD/NZD 1,500) + 100 Free Spins. No promo code required. Minimum deposit EUR/USD 20. Wagering 45x the bonus. Bonus valid for 7 days.
• Second Deposit: 115% up to EUR/USD 1,200 (AUD/CAD/NZD 1,700). Promo code CROWN2 required before depositing. Same minimum deposit and wagering. Maximum win EUR/USD 1,200. No free spins on this stage.
• Third Deposit: 150% up to EUR/USD 1,500 (AUD/CAD/NZD 2,200) + 75 Free Spins. Promo code CROWN3 required. Same minimum deposit and wagering conditions apply.

Free Spins are distributed in daily drips and are valid on selected slots only. Important: if the cash bonus from the welcome package is activated, subsequent free spin allocations will not be credited. Accepting the cash portion forfeits the spins.

5.2 VIP and High-Roller Offers

We at CrownSlots offer two high-roller promotions for qualifying players. The Highroller First Deposit Bonus (code: ROYAL) provides 100% up to EUR/USD 5,000, requiring a minimum deposit of EUR/USD 800, with 45x wagering and a 7-day bonus life. The Whopping Highroller Bonus (code: WHOP) offers 50% up to EUR/USD 2,000, with a minimum deposit of EUR/USD 100 and identical wagering terms. Maximum withdrawal from this offer equals the bonus ceiling.

5.3 Ongoing Promotions

Our Crown Slots Casino promo code system powers several recurring offers:

• Thursday Cashback: 20% cashback on Thursday deposits (code: CBTHU). Winnings must be wagered 3x on the same day before 23:59 UTC or they are forfeited. Maximum win capped at EUR/USD 6,000.
• Friday Bonus: 50% up to EUR/USD 200 (code: FRIDAY50), available after two previous bonuses are completed. Wagering 45x within 2 days. Maximum withdrawal EUR/USD 1,000.
• Weekly Live Cashback: 10% of net losses on live casino games, credited every Wednesday as real money with no wagering requirement, but must be used within 3 days. Eligibility is subject to deposit history, withdrawal-to-deposit ratio, and promotional consent requirements.
• Telegram Bonus: 100 Free Spins for joining our official Telegram channel. Subject to standard no-deposit bonus caps (maximum withdrawal EUR 50).

5.4 General Bonus Rules

At CrownSlots Casino, all bonuses are subject to the following universal conditions:

• Only one bonus may be active at a time; bonuses cannot be combined.
• Maximum bet while any bonus is active is EUR/USD 5 (CAD/AUD/NZD 7.50, NOK 50, USDT 5). Exceeding this limit invalidates the bonus.
• Slots contribute 100% to wagering. Table games, live casino, roulette, poker, baccarat, lottery, and crash games contribute 0%.
• The entire NetEnt catalogue — including titles such as Starburst, Gonzo's Quest, Dead or Alive, and Divine Fortune — is excluded from bonus play.
• A bonus is automatically cancelled if your balance falls to EUR 0.05.
• All bonus periods are measured in UTC.
• Players may cancel a bonus before wagering without losing their own deposited funds.

6. Loyalty Programme

Our CrownSlots Casino loyalty club is called the Crown Route. It features 16 status levels from Open Doors (0 Complimentary Points) through to Infinity Crown (160,000 CP). Players earn 1 CP per EUR 10 wagered on slots and 1 CP per EUR 10 wagered on live games. Each status from Lobby Access upward is rewarded with a Lootbox. Players may exchange accumulated points for rewards at a rate that improves from 4% at Lobby Access to 6% at Infinity Crown. Please note that Swedish players are excluded from loyalty point exchanges in accordance with regulatory requirements. VIP players at higher statuses are assigned a personal account manager for dedicated support.

7. Games and Fairness

We at CrownSlots offer over 8,900 games from a diverse range of providers including Pragmatic Play, NetEnt, Evolution, Yggdrasil, Nolimit City, Red Tiger, Relax Gaming, and many others. Our live casino floor is powered primarily by Evolution, alongside Ezugi, Pragmatic Play Live, LuckyStreak, and several specialist providers. All games are subject to independent testing and operate using certified random number generators to ensure fair and transparent outcomes.

8. Customer Support

Our Crown Slots Casino support team is available 24 hours a day, 7 days a week via live chat. You may also contact us by email at support@crownslots.com. For affiliate-related enquiries, please write to affiliates@crownslots.com. All support is provided in English. We are committed to responding to all queries promptly and professionally.

9. Responsible Gambling

At CrownSlots Casino, we are committed to promoting responsible gambling and protecting vulnerable players. We provide tools including deposit limits, loss limits, session time reminders, self-exclusion, and account cooling-off periods. If you believe your gambling is becoming a problem, we strongly encourage you to use these tools or contact our support team immediately. Gambling should always be treated as entertainment, not as a source of income.

10. Amendments and Governing Law

We reserve the right to amend, update, or modify these Terms and Conditions at any time without prior notice. Any changes will be posted on our website and will take effect immediately upon publication. Continued use of our CrownSlots platform following any amendments constitutes your acceptance of the updated terms. These Terms and Conditions are governed by the laws of Costa Rica and the regulations of the Tobique Gaming Commission. Any disputes that cannot be resolved directly with us may be referred to the relevant regulatory authority.

If you have any questions about these terms, please contact us at support@crownslots.com before using our services. At Crown Slots, we are here to ensure your experience is safe, fair, and enjoyable.